Welcome to LifeGuard Chairs!

Customer Service

About Us
Our line of Lifeguard Chairs are made from the finest quality recycled plastic lumber you will find on the market today. Proudly manufactured since 1990 and enhancing pool decks and surfsides with eco-friendly, sustainable materials for years!

Our Lifeguard Chairs collections boasts over nine different styles and are available in 6 colors to suit all your needs. Great care and attention have been taken to make our products that are well constructed and will last a lifetime. With our commitment to quality, all our products are made with power coated stainless steel hardware, Recycled plastic lumber and comes with limited waranties.

Customer Satisfaction of our products are our main priority. You can trust that you will receive our personal attention from our office to your facility! Have questions? Need help matching a set or selecting colors? Just ask one of our product specialists that have tested each and every product for comfort-ability, durability and craftsmanship so we know our stuff!

Going green is not just talk for us at Lifeguard Chairs. The world has caught on to a secret that we have held on to. PolyWood Lumber is the ultimate Green product consciously constructed from renewable resources fastened with the highest quality marine grade hardware to keep you contently seated for years. Our sustainable product is virtually maintenance free as it will not rust, rot, warp or corrode and only requires soap and water for clean up when needed, no sanding, painting or refinishing to keep your Lifeguard chairs looking brand new year after year.
Shipping & Returns
How quickly are items shipped?
Most items are ready to ship within Same - 5 business days, unless otherwise specified. We ship UPS, FedEx Ground, USPS and Common Carrier. Always provide a physical house or business address - and always give a daytime phone number.

Do you ship outside the Continental U.S.?
Free shipping only applies to items shipped within the continental United States? Shipments to Hawaii, Alaska, Canada, Europe and elsewhere would be handled on a case by case basis with shipping charges to apply based on the carrier serving your particular region. We cannot ship to APO boxes.

Shipping, is it really free?
Absolutely, within the continental U.S. unless otherwise labeled.

MONEY BACK GUARANTEE

Returns and Refunds:
Buying items online sight unseen can be a difficult task. That's why we offer that any stocked item can be returned for any reason within 30 days for a refund of its cost. All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a full refund.
Please contact us by telephone or email prior to your return and and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer). It's always a good idea to insure the return for its full value to protect yourself. Include your name, address, phone and Return Authorization Number with your return.
Once your return is on its way, please email the Tracking Number to: admin@Lifeguard-Chairs.com. This helps us to keep an eye on the product and to properly credit your return. After your return is received and inspected, we inform you and duly credit the card used to make your purchase. We're sorry, but shipping charges are not refundable.
Privacy Policy
Secure Shopping:

Lifeguard Chairs.com uses Authorize.net & Godday.com to secure your credit card gateway and are most widely used on the Internet. When you place an order with us, the secure server will encrypt all the information you enter using SSL (256bit) security technology. In order for SSL security to work, you must use an SSL enabled browser. Although we recommend using an SSL browser, it is not required to place an order. Lifeguard Chairs.com does not store your credit card number on its servers adding another layer of security for you.

If you don't have an SSL enabled browser, or if you have reservations about placing an order online, we will be glad to take your order at our toll free number.

Privacy:

Our customer's privacy is a top priority. You can be confident there will be no exchange or sale of any names, email addresses or any other information about our customers with third parties. Our servers do not reuse any of the information you enter. This means that each time you place an order, you must reenter your credit card and shipping information.

At Lifeguard Chairs.com, we value your personal privacy. We hope this privacy policy demonstrates our firm commitment to your privacy online. We pledge that we will take all reasonable steps necessary to ensure that your personal information will be safeguarded.

Placing an Order with us

We request information from the user on our order form. Users must provide contact information (like name, shipping address, email, phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Information Collection and Use

We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed during the information collection. We collect information from users at several different points on our website. During registration a user is required to give their contact information (such as name and email address). We use your email address to uniquely identify you. If you sign up for our newsletter, we use customer contact information to send you information about our company and to inform you of sales and special offers. Your contact information is also used to contact you should we have questions regarding your orders or to notify you of the status of your order.

Cookies

A cookie is a small string of text that a web site sends to your browser. Cookies are used to store and save any preferences that you set up while browsing a web site. Cookies basically personalize your visits to websites. A cookie can not retrieve any data from your computer or spread computer viruses. You should refer to your browser instructions or help screen to learn more about erasing cookies from your computer, block all cookies, or receive a warning before a cookie is stored if you wish to. We make use of cookies to give users a better experience on our website. We also use cookies to track how customers navigate our website. This just helps us find places for improvement. No critical information is stored in our cookies. If you prefer to not use cookies, please place your order on the phone.

IP Addresses

We make use of IP addresses which distinctly identifies your computer at the time of your visit. This is a feature to protect our customers' security. An IP address is a numeric identifier about your Internet connection and your computer. An IP address does not disclose any other type of personal information, such as names or email addresses.
Warranty
Lifeguard Chairs.com warranties to the original purchaser, that for a period of five (5) years for residential use (three (3) for commercial use) from the date of purchase against any defects in the manufacturing and workmanship of the furniture components. “Defects“ is defined as imperfections that impair the original function of the product. This warranty does not apply to normal wear and tear effects on the furniture, which is received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.

The original purchaser is responsible for providing Lifeguard Chairs.com with the proper documentation needed to determine a resourceful solution to the defect. Possible solutions are replacement or repair of defective furniture, replacement or repair of defective component or authorization to have product repaired by a third party. The proper documentation requires providing the proof of purchase with the original receipt and providing Lifeguard Chairs.com with a written explanation of how the defect occurred. Once the proper documentation has been received and evaluated, the consumer will be notified of the solution to the defect. If the product is returned to Lifeguard-Chairs.com seven (7) or more months after the date of purchase, the consumer is responsible for all shipping charges that may apply.
Care & Maintenance
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Track Your Order
In order to track your order you will need to log into your account. You can log in by clicking here.
Contact Us
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